Warden support and contact
One person builds Warden, and that person answers the email. Expect a reply rather than a ticket number.
To make a licensing or activation issue faster to resolve, include the email address you purchased with and your macOS version.
Before you write in
- Warden will not lock. Check that it still has permission to intercept input events under System Settings › Privacy & Security. macOS revokes this after some updates, and Warden cannot install its event tap without it.
- The app will not launch. Warden requires macOS 15.2 or later.
- Activation fails. Warden needs a connection for activation and periodic validation. If you are behind a restrictive network, try again on another connection before writing in.
- Moving to a new Mac. A license covers up to 3 macs per license. Email if you need an activation released.
Common questions
How the lock works, what happens to your data, how the license and trial behave, and how Warden differs from the built-in macOS screen lock are all answered in the FAQ on the homepage.